top of page
Camera on a tripod

Terms & Conditions

1. Services 

SUSU Media provides videography, video production, and consultancy services. All projects are scoped and agreed upon in advance. Deliverables typically include one initial edit and one final version. Additional edits may incur a charge of £50 + VAT per hour. 

​

2. Booking & Payments 

  • A 50% deposit is required to confirm any booking. The remaining balance is due upon delivery of the final video. 

  • Bookings are only confirmed upon written agreement and payment of the deposit. 

  • All payments must be made within 30 days of invoicing unless otherwise agreed. 

​

3. Cancellations & Rescheduling 

  • A minimum of 10 working days' notice is required for cancellations or rescheduling. 

  • Cancellations with less than 10 working days’ notice will result in loss of the deposit. 

  • If cancellation occurs after work has started, 20% of the deposit will be retained. 

​

4. Copyright & Usage 

  • SUSU Media retains copyright ownership of all footage until full payment is received. 

  • We reserve the right to use excerpts for our promotional use, subject to client approval. 

  • Clients may request access to raw footage for an additional fee. 

5. Client Responsibilities 

  • Clients are responsible for obtaining written permission from any individuals appearing in the video. 

  • Clients and their representatives must adhere to professional conduct during filming in line with SUSU’s Code of Conduct. 

​

6. Confidentiality 

Both parties agree to keep confidential any business or personal information shared during the project, unless disclosure is required by law. 

​

7. Data Protection 

We comply with UK GDPR and will only use your data for legitimate business purposes. Client data is securely stored and raw footage is kept for 6 months before deletion. 

​

8. Liability 

SUSU Media is not liable for indirect or consequential loss. We are, however, liable for direct loss caused by our negligence or breach of contract, subject to statutory limitations. 

​

9. Force Majeure 

We are not responsible for any delays or failures caused by events beyond our control, such as extreme weather, illness, or acts of government. 

​

10. Termination 

Either party may terminate a service if the other breaches agreed terms, including non-payment or conduct that may cause reputational damage. 

​

11. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts. 

bottom of page